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Privacy Policy — Peaceful Next Steps

Last updated: 14/11/2025

At Peaceful Next Steps, your privacy matters. This policy explains what personal information we collect, how we use it, and the rights you have under UK data protection law (UK GDPR).

If you have any questions, you can contact us at:
peacefulnextsteps@proton.me

1. Information We Collect

We collect the following personal data when you interact with our website:

Information you provide directly

  • Name

  • Email address

  • Payment details (processed securely by PayPal)

  • Contact form submissions (such as questions or requests for support)

Information collected automatically

Our website may use cookies or similar tools to help it function.
You indicated that you're not sure if tracking tools are used.
Because of this, we will include a default statement:

  • Basic functional cookies may be used to ensure the site works properly

  • If analytics or tracking are added later, the policy should be updated

(No analytics tools are listed at this time.)

2. How We Use Your Information

We use your data to:

  • Process your purchases and send you digital guides

  • Respond to your enquiries and provide customer support

  • Send administrative emails (such as purchase confirmations)

  • Maintain website security and functionality

  • Comply with legal obligations

We do not sell or rent your data to third parties.

3. Payment Processing

Payments are handled by PayPal.
We do not see or store your full payment card details.

PayPal may process your data according to their own Privacy Policy.
We recommend reviewing their policy for more information.

4. Sharing Your Information

We only share your information with:

  • Payment processors (PayPal) — to process your order

  • Service providers — only where necessary to operate the website (e.g., hosting providers)

We do not share your information with advertisers or unrelated third parties.

5. Cookies

Our website may use basic cookies to ensure it works correctly.
If we introduce analytics, tracking, or marketing cookies in the future, this policy — and our cookie banner — will be updated to reflect those changes.

6. How Long We Keep Your Information

We keep personal data only for as long as necessary:

  • Order information: up to 6 years (for tax and accounting requirements)

  • Contact form messages: typically 12 months, unless needed for ongoing support

You can request deletion of your personal data at any time (see your rights below).

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Limit or object to processing in certain circumstances

  • Request a copy of your data in a portable format

To make a request, contact:
peacefulnextsteps@proton.me

We will respond within one month.

8. Children's Privacy

This website is not intended for children under 18, and we do not knowingly collect their personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new "last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please contact:

Neve Collard | Peaceful Next Steps 

peacefulnextsteps@proton.me