Terms and Conditions

Effective Date: 14/11/2025

Welcome to Peaceful Next Steps. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our digital guide products. By accessing our website or purchasing our guides, you agree to these Terms.

1. About Our Guides

1.1 Nature of Content

The guides provided by Peaceful Next Steps are educational resources designed to help individuals navigate post-death administrative processes. They are based on professional experience in the funeral industry and personal insights, but they are not a substitute for professional legal, financial, tax, or medical advice.

1.2 General Guidance Only

While our guides provide general information and best practices, laws and regulations vary by jurisdiction. You should consult with qualified professionals (attorneys, accountants, financial advisors) for advice specific to your situation.

1.3 No Professional Relationship

Purchasing or using our guides does not create an attorney-client, accountant-client, advisor-client, or any other professional relationship between you and Peaceful Next Steps or its founder.

2. Purchasing and Access

2.1 Digital Products

All guides are delivered as downloadable PDF files. Upon successful payment, you will receive immediate access to download your purchased guide(s).

2.2 License Grant

When you purchase a guide, you receive a non-exclusive, non-transferable, personal license to use the content for your own personal, non-commercial purposes.

2.3 Prohibited Uses

You may NOT:

Resell the guides with others
Reproduce the guides for commercial purposes
Modify or create derivative works from the guides
Post the guides publicly online or in any publicly accessible format
Use the guides in any way that violates applicable laws

2.4 Family Sharing

You may share your purchased guide with immediate family members who are jointly dealing with the same post-death situation, but not for general distribution.

3. Payment and Pricing

3.1 Pricing

All prices are listed in British Pounds and are subject to change without notice. The price you pay will be the price displayed at the time of purchase.

3.2 Payment Processing

Payments are processed securely through names.co.uk. By providing payment information, you represent that you are authorized to use the payment method provided.

3.3 Taxes

Prices do not include applicable taxes. You are responsible for any sales tax, VAT, or other taxes that may apply to your purchase based on your location.

4. Refund Policy

4.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are unsatisfied with your purchase for any reason, contact us within 30 days of purchase for a full refund.

4.2 Refund Process

To request a refund, email peacefulnextsteps@proton.me with your order number and reason for the refund request. Refunds will be processed within 5-7 business days to your original payment method.

4.3 Access After Refund

Upon refund, your license to use the guide is terminated, and you must delete all copies in your possession.

5. Intellectual Property

5.1 Ownership

All content, including text, graphics, logos, and guide materials, are the intellectual property of Peaceful Next Steps and are protected by copyright and other intellectual property laws.

5.2 Copyright Notice

5.3 Trademarks

"Peaceful Next Steps" and related marks are trademarks of Neve Collard. You may not use these marks without our prior written permission.

6. Limitation of Liability

6.1 Use at Your Own Risk

The guides are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the information is complete, accurate, or current, or that it will meet your specific needs.

6.2 No Liability for Decisions

You acknowledge that any decisions you make based on information in our guides are made at your own risk. We are not liable for any losses, damages, or consequences arising from your use of or reliance on the information provided.

6.3 Maximum Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from your use of our guides shall not exceed the amount you paid for the guide(s).

6.4 Exclusions

We are not liable for:

Errors or omissions in the guides
Any legal, financial, or other consequences of following the guidance
Loss of data or access issues
Any indirect, incidental, or consequential damages

7. Disclaimer of Warranties

7.1 No Professional Advice

THE GUIDES DO NOT CONSTITUTE LEGAL, FINANCIAL, TAX, MEDICAL, OR OTHER PROFESSIONAL ADVICE. INFORMATION PROVIDED IS FOR EDUCATIONAL PURPOSES ONLY.

7.2 Jurisdictional Variations

Laws and procedures vary significantly by state, country, and jurisdiction. While we provide general best practices, you must verify requirements specific to your location.

7.3 No Guarantee of Outcomes

We make no guarantees about specific outcomes, results, or consequences of following the guidance in our guides.

8. Privacy and Data

8.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.2 Email Communications

By purchasing from us, you agree to receive transactional emails related to your purchase. You may also receive occasional educational content, which you can unsubscribe from at any time.

9. Updates and Changes

9.1 Guide Updates

We may update our guides periodically to reflect new information or changes in best practices. Updates to guides are provided at our discretion and are not guaranteed.

9.2 Access to Updates

If significant updates are made to a guide you've purchased, we will make reasonable efforts to notify you, but we are not obligated to provide updated versions free of charge.

9.3 Terms Updates

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use after changes constitutes acceptance of the modified Terms.

10. Termination

We reserve the right to terminate or suspend your access to our guides if you violate these Terms, including any unauthorized distribution or commercial use of our materials.

11. Governing Law and Disputes

11.1 Governing Law

These Terms shall be governed by the laws of [YOUR STATE/COUNTRY], without regard to conflict of law provisions.

11.2 Dispute Resolution

Any disputes arising from these Terms or your use of our guides shall be resolved through [binding arbitration/mediation/court in YOUR JURISDICTION].

11.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

12. Contact Information

If you have questions about these Terms, please contact us:

Peaceful Next Steps
Email: peacefulnextsteps@proton.me
Website: https://www.peacefulnextsteps.co.uk/

13. Acknowledgment

By purchasing and downloading our guides, you acknowledge that:

You have read and understood these Terms
You agree to be bound by these Terms
You understand the guides are educational resources, not professional advice
You will seek appropriate professional guidance for your specific situation
You are at least 18 years of age or have parental/guardian consent

Last Updated: 14/11/2025